Refund policy

Last updated: November 10, 2026

We want you to be happy with your purchase from Wibblewick. If something is not right, this policy explains how returns, replacements and refunds work.

15-day returns

You can request a return within 15 days of the delivery date. To be eligible, items must be unused, in their original condition and packaging, and returned with all accessories, manuals and inserts.

Damaged, defective or incorrect items

If your item arrives damaged, defective or not what you ordered, please email us within 7 days of delivery with your order number and clear photos or a short video showing the problem. We will arrange a replacement or a refund at no extra cost to you. For lower-value items we may offer a refund or replacement without asking you to send the item back.

How to start a return

  1. Email us at hfordering24@gmail.com with your order number, the item(s) you want to return and the reason.
  2. We will reply with return instructions and the correct return address.
  3. Ship the item back using a trackable service and keep your proof of postage.

Important: please do not send anything back before we confirm. Returns are handled through our fulfilment partners, so the return address is usually different from our contact address, and items sent without approval may not be processed.

Return shipping costs

If you are returning an item because you changed your mind, you are responsible for the return shipping cost. If the item arrived damaged, defective or incorrect, we will cover the cost of return shipping or arrange a replacement or refund at no extra charge to you.

Refunds

Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5-10 business days; your bank or card issuer may need additional time to post the refund. Original shipping fees are not refundable unless the return is due to our error or a faulty item.

Items we cannot accept back

  • Items marked Final Sale at the time of purchase
  • Gift cards and personalised or custom-made items
  • Hygiene-sensitive or personal-care items, and items with a broken seal, unless faulty or sent in error
  • Items damaged through misuse, or used in a way that goes against the product instructions
  • Items returned after 15 days

Cancellations and order changes

If you need to cancel or change your order, email us as soon as possible. Orders are passed to our fulfilment partners quickly, so we can only cancel or change an order that has not yet been processed for shipping.

Wrong variant ordered?

If you chose the wrong colour, style or option, contact us and we will do our best to help.

Missing or late orders

Please see our Shipping Policy first. If your order still has not arrived after the estimated delivery window, contact us and we will investigate with the carrier and arrange a resend or refund where appropriate.

Your legal rights

This policy does not limit any rights you have under the consumer laws that apply to you. If you live in the European Union or the United Kingdom, you may also have a statutory right to cancel most online purchases within 14 days of delivery, and nothing in this policy limits that right. For customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

Questions about a return or refund? Email hfordering24@gmail.com.